Contact Us

Whether you need to reach someone for assistance at Baxter, browse technical service options or use one of our self-service tools, we've put everything you need in one place. We look forward to hearing from you! 

Reach out today

Ready to place an order or rent?

Take the next step with confidence. Choose from flexible purchasing and rental options designed to support your care setting(s) and medical specialty.

Products, Parts and More

Confident purchasing starts here. Find products, OEM parts, distributor access, and detailed specs in our U.S. Catalog.

Rentals

Need a hospital bed, quickly and hassle‑free? Our Bed Rental site makes it easy to find and rent the right solution.

Promotions

Get more from your devices. Check out our current promotions to upgrade or replace your equipment.

Patient Safety

Adverse Events

To report an Adverse Event, please contact Global Patient Safety.

Product Feedback

The Product Feedback Portal System is intended for submission of information about products. For device repairs, parts, services, or technical support, please contact your local technical service support team.

eServices

For information regarding Baxter eSolutions, please access the links below. For any questions or to report any issues using the eServices Center site, please call the eCommerce Support Desk at the phone number below.

Baxter eCommerce Team

For EDI registration or any eCommerce questions, please contact our team.

U.S. Customer Service

If you are a healthcare professional in need of general assistance, please contact Baxter's Center for Service. If you need to reach Sales & Customer Support for a specific product category, head to our Catalog site to find the right email address or phone number. 

Support Resources and Self-Service Tools

Access our support hub for manuals and documentation, product training, technical support and services, and to submit repair and return requests or check order status for Hillrom, Allen Medical and Welch Allyn products. 

A Baxter support technician provides remote assistance via their computer

Technical Service Plans and Packages

When it comes to saving and sustaining lives, device performance is always critical. Care teams face challenges every day. Device performance shouldn’t be one of them. Discover our wide array of service offerings, learn about remote device management options, or explore tailored plans based on your facility, equipment and devices.

Service tech repairing an infusion pump
Medical Information Online

Baxter Medical Information teams inform and educate Healthcare Professionals about our products by providing clinical and scientific information that help support clinical decision making.