OEM-Certified Parts
When you purchase your parts from Baxter, you can rest assured that, as the OEM, you’re getting the best parts to help prolong the life of your fleet and optimize device performance.
Baxter Global Service
When it comes to saving and sustaining lives, device performance is always critical. Care teams face challenges every day. Device performance shouldn’t be one of them.
Protecting Your Investment, Empowering Your Care.
At Baxter, we understand that every second counts in patient care. Our Global Technical Service team is committed to helping minimize disruptions and maximize device uptime so your care teams can focus on what matters most: saving and sustaining lives.
We provide support for:
- Beds, stretchers and lifts
- Surgical tables, lights and booms
- Infusion pumps
- Monitors and diagnostic cardiology
- Vision screening and diagnostic devices
Why Baxter Service?
When you partner with Baxter Service, you get reliable support from a team committed to your success.
1,400+
OEM-trained and certified service technicians who average more than 14 years of experience1
140+
strategically located service centers across the U.S. with an average distance of 36 miles away from customer locations1
725+
active service vehicles1
Expertise and Nationwide Reach
With our expertise and nationwide reach, we deliver timely, effective solutions to help keep your operations running smoothly.
On average, our technicians resolve:
- 500,000 service tickets per year1
- 179,492 preventive maintenance tickets per year1
- 95% of bed and stretcher repairs are completed the same day1
Additionally, in 2025, Baxter achieved a Net Promoter Score (NPS) of 73 for on-site service1 compared to the industry average NPS score of 58.
Comprehensive Service Offerings
We provide a full spectrum of service solutions tailored to meet your operational, clinical and financial needs.
Service Contracts
Baxter’s Service Portfolio is designed to meet you where you are with offers intended to complement your existing resources, provide you with complete support or somewhere in between. We offer customizable service programs to fit your organization’s unique needs.
| Feature | Complete Service Program | Parts and Labor Program | Preventive Maintenance Program |
|---|---|---|---|
| Onsite Repairs | ✓ | ✓ | |
| Scheduled preventive maintenance | ✓ | ✓ | |
| OEM-certified technicians | ✓ | ✓ | ✓ |
| OEM replacement parts | ✓ | ✓ | ✓ |
| 10% OEM parts discount and on-demand service support | ✓ | ✓ | ✓ |
| 24/7 remote technical support | ✓ | ✓ | ✓ |
Service Retainers
When you need temporary help with routine maintenance and service tasks, a Baxter service retainer can provide just the right level of support—at just the right time.
| Service Retainer Blanket | Service Retained Advantage | Service Retainer |
|---|---|---|
| A parts-and-labor solution to help with any service needs for a specific time | A parts-and-labor solution to help you complete specific projects | A labor-only option to support your onsite teams |
On-Demand and Depot Service
No contract? No problem! Baxter On-Demand Service provides a reliable network of technicians who are available to support your in-house team in maintaining optimal fleet performance. This service offers tailored options to meet your unique needs for all the Baxter brands you know and love.
Preventive Maintenance
A comprehensive preventive maintenance program from Baxter can help keep your equipment in top condition, helping to sustain your fleet’s overall health and reduce interruptions in care.
Explore Technical Service Offerings Tailored to Your Baxter Equipment
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Patient Monitors & Diagnostic Cardiology
Help protect your patients with proactive service solutions. Give valuable time back to your team, streamline patient care and have peace of mind. Explore our service plans for patient monitors and diagnostic cardiology plans for patient monitors and diagnostic cardiology.
We offer support for our Spectrum IQ and Novum IQ infusion systems, with minimal disruption to your teams and downtime to your devices. Our comprehensive service solutions include:
- Full Service: Don't have the resources to service your devices? We can provide a comprehensive solution to all of your team’s technical support needs.
- Preventive maintenance: packages for your pumps to support maintenance compliance.
- Digital Implementation Support: Connecting your products to your Electronic Health Records (EHR) or to your network? Baxter can ensure the process goes smoothly and all cybersecurity regulations and protocols are followed.
Infusion System Customer Service and Documentation
- Call: 1-800-THE-PUMP (843-7867)
- Email: [email protected]
- Log in to the Service portal
Other Service Offerings
Remote Services
Enhancing our SmartCare Remote Management’s established platform, the new Actionable Insights function helps streamline workflows and impact efficiency by consolidating your device data in a single view.
Logistic Solutions and Asset Management
These tailored services improve fleet flexibility, enhance bed utilization and streamline delivery and retrieval—resulting in more efficient and cost-effective equipment management.
Rental Services
Our clinical, operational and financial solutions enable you to make the most of your rented bed equipment.
Training
We offer online, onsite and classroom technical training to get your biomedical, IT and engineering teams up to speed with training that’s just right for them.
Customizable Service Options
We recognize that each organization has unique service requirements, whether you are an integrated delivery network, independent service organization or OEM multi-vendor. To address these distinct needs, we strive to establish tailored partnerships that cater to your organization's specific requirements. By partnering with Baxter, we can work together to design a customized plan that addresses your organization's unique needs, driving efficiency, cost savings and long-term success.
Interested in Learning More?
See how a service plan from Baxter Global Service can help your team minimize disruptions and maximize uptime, because every second counts when you’re delivering patient care.
Contact a Baxter representative today by calling
1-800-445-3730.
References
- Baxter. Data on file.
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Disclaimers
For safe and proper use of product mentioned herein, please refer to the Instructions for Use or Operator Manual.
Baxter and SmartCare are trademarks of Baxter International Inc. or its subsidiaries. Any other trademarks, product names or brand images are the property of their respective owners.