Baxter Global Service Beds, Stretchers and Lifts
Medical devices are more advanced than ever before and often require integration with other equipment, software updates and specific knowledge to repair. Baxter OEM-certified maintenance helps ensure device features are working properly so that your team can provide the best patient care possible.
Explore our service plans for beds, stretchers and lifts.
What can Baxter Technical Service Offer You?
Baxter delivers proactive services and data-driven solutions that help minimize disruptions in care, support safety initiatives, and drive administrative workflow efficiencies for our customers.
Technology
- Data-driven solutions
- System-wide deployment
- SmartCare Remote Management*
*Availability of SmartCare Remote Management may vary
Efficiency
- Help minimize downtime due to service events
- Help improve administrative workflows
- Give time back to staff
- Improved asset management and visibility
- Help decrease interruptions in care - A comprehensive preventive maintenance program has been shown to decrease interruptions in care caused by equipment breakdown by 83%1*
Safety
- Help reduce interruptions in care
- Help minimize risk associated with improper maintenance
- Optimize product life
- Improved data integrity
- Help support your safety goals
Convenience
- 24/7 technical support
- 140+ service locations nationwide1*
- On-site installation
- Multiple service plan options
- Device location information
- Remote triage & diagnosis
Expertise
- 1400+ trained technicians1*
- OEM-certified quality parts
- 90+ years of Baxter innovation
Explore Our Service Offerings for
Beds and Stretchers
Essential Parts | Access | Prevention/ | Response/ | Complete/ | |
|---|---|---|---|---|---|
| Baxter OEM-certified technicians | ✓ | ✓ | ✓ | ||
| 24/7 remote technical support | ✓ | ✓ | ✓ | ✓ | |
| Online documentation (Baxter Service Portal) | ✓ | ✓ | ✓ | ||
| 10% off parts and on-demand service | ✓ 3 | ✓ | ✓ | ✓ | ✓ |
| Scheduled preventive maintenance4 | ✓ | ✓ | |||
| OEM replacement parts | ✓ | ✓ | ✓ | ||
| On-site repairs | ✓ | ✓ | |||
| SmartCare Remote Management*1 (SCRM) | Add-on Option | Add-on Option | Add-on Option | Add-on Option | |
| Top Cover Protection2 | Add-on Option | ||||
| Training credits | ✓ | ||||
| Software updates5 | ✓ |
*Learn More About SmartCare Remote Management
Available for Centrella and Progressa Smart+ Beds, and the DynamoSeries Stretcher – Ulta model only.
Top Cover Protection is only available in conjunction with a Protection+ Service Plan. Replacement of damaged top covers include top cover, fire barrier, and MCM layer. Damage is defined as rips & tears, not stained, discolored or delaminated. There is a limit of 1 top cover replacement per surface per contract term. This program does not cover surface replacement.
Discount percentage varies.
For Dynamo Series Stretcher: Scheduled preventive maintenance is included during year 2 of warranty period when a Protection+ or Prevention PS Service Plan is purchased at time of Capital Equipment purchase. Not valid on Service Plans purchased after the warranty period.
Software updates available through provision of USB or tablets. 1 USB per 100 beds covered, per software update. 1 Service Tool (tablet) per contract with Centrella coverage.
Protection+, Protection, and Prevention PS Programs are available at time of capital purchase, up to 90 days.
Complete, Response, and Prevention Programs are available post-warranty.
Explore Our Service Offerings for
Lifts
| LIKO Lifts | Prevention/ | Response | Complete |
|---|---|---|---|
| Baxter OEM-certified technicians | ✓ | ✓ | ✓ |
| 24/7 remote technical support | ✓ | ✓ | ✓ |
| Online documentation (Baxter Service Portal) | ✓ | ✓ | ✓ |
| 10% off parts and on-demand service | ✓ | ✓ | ✓ |
| OEM replacement parts | ✓ | ✓ | |
| Scheduled periodic inspection | ✓ | ✓ | |
| Onsite repairs | ✓ | ✓ |
Prevention PS Programs are available at time of capital purchase, up to 90 days.
Complete, Response, and Prevention Programs are available post-warranty.
SmartCare Remote Management Success at Lawrence Memorial Hospital
An early adopter site for SmartCare Remote Management, implemented 132 Centrella Smart+ beds connected to SmartCare Remote Management for a period of one year, which resulted in:
- 78% reduction in clinician-generated tickets2*
- 49% of work orders being proactively generated by SmartCare Remote Management3*
Once implemented, SmartCare Remote Management proactively identified issues at LMH and Baxter service technicians were able to repair beds before ever being contacted that there was a problem.
Mark Porter, Biomedical Engineering Manager at LMH, stated, "I didn’t realize that you had repaired those beds."
Why Choose Preventive Maintenance?
Explore a few of the 40+ checks that Baxter technicians complete during preventive maintenance on Progressa+ and Centrella Smart+ Beds.
Mattress
Inspected for punctures, rips and tears to help reduce the risk of infections due to fluid ingress
Functional Controls
Tested for proper function to provide the highest levels of comfort, safety and care
Safety Features
Checked for proper function to help support safer patients and simpler workflows
Scale System
Tested and recalibrated as needed for proper bed exit alarm settings
Siderail
Checked for locking into place to help reduce patient falls
Brake and Steer System
Tested to confirm safe, simple operation to help prevent caregiver injuries
Dig Deeper
Dive into our library of whitepapers, articles, and other knowledge resources all about technical service and remote device management in our resource library. And if you are looking for product documentation, head over to our Support site to see more.
Ready to Begin? Give us a call at 800.445.3730.
See how a service plan from Baxter Global Service can help your team minimize disruptions and maximize uptime, because every second counts when you’re delivering patient care.
Find the right plan for your other Baxter equipment
Surgical Tables, Lights and Booms
Vision Screening and Diagnostic Devices
Disclaimers
Rx only. For safe and proper use of the products mentioned herein, please refer to the Instructions for Use or Operator's Manual.
Baxter, Hillrom, SmartCare, Centrella and Progressa are trademarks of Baxter International Inc. or its subsidiaries.
References
1*. Baxter. Data on file.
2*. Baxter internal data on file. A total of 77 tickets were opened in a 12-month time period from July 2021 to June 2022; following implementation of SmartCare Remote Management, only 17 tickets were opened in the 12-month time period from July 2022 to June 2023.
3*. Baxter internal data on file. Following SmartCare Remote Management implementation, out of 175 work orders, 86 work orders were proactively generated with SmartCare Remote Management, while the remaining 89 work orders were opened by Baxter service technicians.
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