Baxter Global Service Patient Monitors and Diagnostic Cardiology

Medical devices are more advanced than ever before and often require integration with other equipment, software updates and specific knowledge to repair. Baxter OEM-certified maintenance helps ensure device features are working properly so that your team can provide the best patient care possible.

Explore our service plans for patient monitors and diagnostic cardiology.

A remote service biomed technician works on his laptop

What can Baxter Technical Service Offer You?

Baxter delivers proactive services and data-driven solutions that help minimize disruptions in care, support safety initiatives, and drive administrative workflow efficiencies for our customers.

Technology

  • Data-driven solutions
  • System-wide deployment
  • SmartCare Remote Management*

*Availability of SmartCare Remote Management may vary

Efficiency

  • Help minimize downtime due to service events
  • Help improve administrative workflows
  • Give time back to staff
  • Improved asset management and visibility

Safety

  • Help reduce interruptions in care
  • Help minimize risk associated with improper maintenance
  • Optimize product life
  • Improve data integrity
  • Help support your safety goals

Convenience

  • 24/7 technical support
  • 140+ service locations nationwide1*
  • On-site installation
  • Multiple service plan options
  • Device location information
  • Remote triage & diagnosis

Expertise

  • 1400+ trained technicians1*
  • OEM-certified quality parts
  • 90+ years of Baxter innovation
Service technician performs maintenance on a diagnostic device

Help Minimize Downtime With A Service Agreement

We understand that device downtime can lead to lost revenue, and we want to help you avoid that. With a service agreement you can expect:

  • A positive impact in turnaround time on repairs
  • Service agreements designed for you and your needs
  • Loaner devices for you while we work on your primary equipment**

A service agreement with Baxter is designed to help ensure your business keeps moving forward with minimal interruptions.

**Not applicable on all service plans. See your Baxter Representative for plan entitlements and information.

A biomed technician smiles at the camera in a technician's office

Why A Factory Warranty May Not Be Enough

While factory warranties cover most things, they do not cover:

  • Accidental damage
  • Calibrations
  • Loaners during repair events

Running a service agreement alongside the factory warranty helps ensure that all of these are covered. Many parts and accessories have their own warranties that have a shorter factory warranty than the actual devices. Service agreements allow the customer to replace these without having to pay out-of-pocket.

Biomed technician reads information off a tablet while repairing a device

See the Benefits of Service Plans for Your Care Setting

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In most cases, your facility may not have techs onsite to maintain and service your equipment. Service agreements allow you to simply call a priority phone line and Baxter tech support takes care of setting up a repair for your facility. 

What's more, smaller offices often only have one device and cannot afford to go weeks without the use of it. For smaller offices with limited resources, a loaner device during repair is crucial for uninterrupted operations. 

Finally, without coverage, repairs can become costly, but our service agreements help customers save on out-of-pocket expenses, allowing you to allocate funds towards other critical areas. 

A biomed technician remotely managing devices from his workstation

While most hospitals have biomed departments, those technicians are often responsible for the upkeep of many things other than the medical devices themselves. A service agreement empowers your techs to conveniently send devices for repair when overwhelmed by other priorities. 

If the issue is regarding parts and accessories, we 2nd-day ship those parts which allows them to get those devices back up and running quicker.***

***Not applicable on all service plans. See your Baxter Representative for plan entitlements and information. 

Biomed technicians have a discussion in a technician's office

Explore Our Service Offerings for 
Patient Monitors

 

Standard Warranty

Prevention1

Response

Protection

Protection+1 

Biomed

Biomed Access

Terms2 years1 or 3 years1 or 3 years1 or 3 years1 or 3 years1, 2, or 5 years1 or 3 years
Repair serviceFactory–FactoryFactoryOnsiteBiomed enabled to performBiomed enabled to perform
Software updates availability✓✓✓✓✓✓✓
Priority remote technical support ✓✓✓✓✓✓
Factory repair turnaround10-15 days–5-7 days5-7 days5-7 daysBiomed enabled to performBiomed enabled to perform
Accessory protection2   ✓✓✓10% discount
OEM replacement parts✓ ✓✓✓✓ 410% discount
Loaner coverage3   ✓✓✓10% discount
Expedited Priority Shipping   ✓✓✓ 
Accidental damage  ✓✓✓✓ 
Preventive maintenance
(annual calibration)		–Onsite–FactoryOnsiteBiomed enabled to performBiomed enabled to perform
Online Technical Training2,3 50% discount50% discount50% discount50% discountFree credit with each deviceFree credit with each device

  1. Must have at least 10 devices at each location to be eligible for Baxter Technical Service Protection+ and Prevention plans.

  2. Online Technical Training discount only applies to device(s) covered under Baxter Technical Service Protection or Protection+ program. The number of training sessions cannot exceed the total number of devices covered.

  3. For the Biomed plans, each device earns 1 credit redeemable towards online training. 10 credits (devices) equates to a payment for one online training module.

Service agreement plans vary by patient monitor product. Please see the individual service product sell sheet for complete details. Prevention & Response plans are only available for CVSM, CSM, and Connex 360. Access is only available for Connex 360.

Explore Our Service Offerings for Diagnostic Cardiology: 
Eli 380 & 280 ECG Resting Electrocardiographs

 

Standard Warranty

Protection

Protection+1 

Terms2 years1 or 3 years1 or 3 years
Repair serviceFactoryFactoryOnsite
Software updates availability2✓✓✓
Priority remote technical support ✓✓
Factory repair turnaround10-15 days5-7 days5-7 days
Accessory protection3 ✓✓
OEM replacement parts✓✓✓
Loaner coverage4 ✓✓
Expedited Priority Shipping ✓✓
Accidental damage ✓✓
Preventive maintenance
(annual calibration)		–FactoryOnsite
Online Technical Training5–50% discount50% discount

  1. Must have at least 10 devices at each location to be eligible for Baxter Technical Service Protection+

  2. Software Updates & Upgrades represents the Baxter X.Y.Z software numbering scheme with updates represented with Z and upgrades with Y. Operating platform updates, such as Windows updates, are not included.

  3. Major accessories eligible for replacement if damaged or broken- one of each covered accessory per year, per a device. Electrodes and Clips are excluded.

  4. Loaners are subject to availability for repair only. A loaner or exchange device is available if your device cannot be repaired onsite.

  5. Online Technical Training discount only applies to device)s) covered under Baxter technical service programs. The number of training sessions cannot exceed the total number of devices. 

Explore Our Service Offerings for Diagnostic Cardiology: 
Q-Stress Cardiac Stress Testing System

 

Standard Warranty

Protection+1 

TermsQ-Stress – 13 months
Treadmill – 2 years parts, 1 year labor		1 or 3 years
Repair service –Onsite
Software updates availability2✓✓
Priority remote technical support ✓
Accessory protection3 ✓
OEM replacement parts✓✓
Expedited Priority Shipping ✓
Accidental damage ✓
Preventive maintenance
(annual calibration)		–Onsite

  1. No minimum device requirement for Protection+ eligibility

  2. Software Updates & Upgrades represents the Baxter X.Y.Z software numbering scheme with updates represented with Z and upgrades with Y. Operating platform updates, such as Windows updates, are not included.

  3. Major accessories eligible for replacement if damaged or broken- one of each covered accessory per year, per a device. Electrodes and Clips are excluded. Treadmill parts and accessories only included with the Protection+ plan on both the Q-Stress and Treadmill

Explore Our Service Offerings for Diagnostic Cardiology: 
Diagnostic Cardiology Suite ECG and 
CP 150 Resting ECG with Optional Spirometry

 

Standard Warranty

Protection

TermsDCS: 13 months
CP 150: 3 years		1 or 3 years
Repair service FactoryFactory
Software updates availability1✓✓
Priority remote technical support ✓
Factory repair turnaround10-15 days5-7 days
Accessory protection3 ✓
OEM replacement parts✓✓
Loaner coverage3 ✓
Expedited Priority Shipping ✓
Accidental damage ✓
Online technical training4–50% discount

  1. Software updates & upgrades represents the Baxter X.Y.Z software numbering scheme with updates represented with Z and upgrades with Y. Operating platform updates, such as Windows updates, are not included.

  2. Major accessories eligible for replacement if damaged or broken - one of each covered accessory per year, per a device. Electrodes are excluded. The Spirometer is only covered with the Spirometry protection plan.

  3. Loaners are subject to availability for repair only. A loaner or exchange device is available if your device cannot be repaired onsite. For DCS, exchange replacement will be provided instead of a loaner.

  4. CP 150 only: Online Technical Training discount only applies to device(s) covered under Baxter service programs. The number of training sessions cannot exceed the total number of devices.

Ready to Begin? Give us a call at 800.445.3730

See how a service plan from Baxter Global Service can help your team minimize disruptions and maximize uptime, because every second counts when you’re delivering patient care. 

Already have Baxter cardiology or patient monitoring devices and wish to learn more about our service plans? 
Email: [email protected]

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Disclaimers

Rx only. For safe and proper use of the products mentioned herein, please refer to the Instructions for Use or Operator's Manual.

Baxter, SmartCare, CP 150, Eli and Q-Stress are trademarks of Baxter International Inc. or its subsidiaries. 

1* Baxter data on file.

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