Self-Service Tools
Submit repair and return requests or check order status for Hillrom, Allen Medical and Welch Allyn products.
Ordering Support
Every order comes backed by our extensive distribution network,dedicated customer service team and technical service experts. Track orders, request repairs, rent equipment and access parts and accessories for Baxter, Hillrom and Welch Allyn products.
Parts & Accessories
Searching for OEM parts or accessories for your Baxter equipment, including Hillrom or Welch Allyn product lines? Explore our catalog for a quick and easy way to find exactly what you need.
Easy Ordering Tools
From repairs to parts and product tracking, our self-service tools put everything you need at your fingertips. It’s intuitive, streamlined and reliable.
Find a Distributor
We sell Welch Allyn, Ophthalmic, and Veterinary products through Authorized Distributors. Click below to find one near you.
My Baxter eServices Portal
The Baxter eServices Portal can be used to browse and order products, retrieve invoices and track account activity—all in one place.
eCommerce Business
We support Electronic Data Interchange (EDI) and the Global Healthcare Exchange (GHX) for better supply chain connections and automation.
Construction Solutions
We’re helping build a smarter future for patients and their caregivers. Explore interactive design configurations and see what’s possible for your care setting.
Terms & Conditions of Sale
View the terms and conditions that govern the sale of Baxter products and services.
Bed Rental Solutions
Get the right equipment when you need it, backed by service and financial planning.
Financial Services for Your Capital Purchase
Customized financing through Baxter’s Preferred Vendor allows you to conserve cash, push payments out to a future date, and increase short-term liquidity—all while moving your projects forward.
Support That Goes Further
We’re here to back you up long after an order is placed. Hillrom account holders can still access personalized inventory tracking, media libraries and order history. For all other needs, our Support site is always available to keep you moving forward.
FAQs: Doing eCommerce Business with Baxter
Baxter enables seamless transactions through Electronic Data Interchange (EDI) and is an active member of the Global Healthcare Exchange (GHX). These technologies streamline procurement and inventory management, automate business processes, and help healthcare providers and suppliers work together more effectively.
How can I contact the eCommerce team?
For EDI registration or any eCommerce questions, please contact our team, via phone at 1-877-334-2298, or via email at [email protected]. Our business hours are 7:30 a.m.– 6:00 p.m. CT.
What are the benefits of e-commerce?
Contracting
- Access to contract pricing
- Automatic upload of contract pricing
- Reduced price discrepancies
- Reduced Item Master Maintenance
2. Purchasing
- Streamline order management process
- More-efficient exception management
- Reduced purchasing-personnel labor
- Enable more-accurate purchase orders
- Receive advanced ship notices
3. Invoicing
- Faster invoice delivery
- Reduced paper invoices
- Increased invoice matching
- Increased access to early pay discounts
- Streamline invoice approval process
4. Payment
- Reduction of paper checks
- Increased access to early pay discounts
What kind of transactions does electronic data interchange (EDI) support?
If your organization uses or plans to implement an enterprise resource planning (ERP) or a materials management information system (MMIS), consider electronic data interchange—EDI.
EDI can improve the efficiency of ERP and MMIS and automates transactions from “contract to cash.” The eCommerce team supports many customer and supplier EDI transactions such as:
- 810 (Invoice)
- 820 (Payment)
- 832 (Price & Sales Catalog)
- 844 (Product Transfer Adjustment)
- 845 (Price Authorization Acknowledgement)
- 849 (Product Transfer Account Adjustment)
- 850 (Purchase Order)
- 855 (PO Acknowledgment)
- 856 (Advanced Ship Notice)
- 867 (Product Transfer & Resale Report)
- 997 (Functional Acknowledgement)
