Self-Service Tools
Submit repair and return requests or access order status for Hillrom and Welch Allyn products.
Product Support That Works As Hard As You Do
We help you get the most from your equipment and therapies. With product education, technical training, and global services, our support teams make sure your systems run smoothly so your care teams can stay focused on patients.
Supporting Those Who Support Patients
We’re committed to providing seamless customer support, service and training.
Support That Goes Beyond Installation.
From self-service tools and documentation to proactive service plans, technical training and remote device management, we offer a full suite of support solutions tailored to your needs.
Customer Support
Find contact details and assistance for Baxter products.
Global Service
Our technical service solutions are tailored to meet your operational, clinical, and financial needs.
Technical Training
Training courses designed for biomedical, IT and technical teams working with Hillrom, Welch Allyn, Spectrum and Novum IQ products.
Product Documentation
Instructions for use (IFU), package insert (PI), certificate of analysis (COA), product manuals and other regulated labeling documents.
Product Monographs (Canada)
Health Canada approved Product Monographs for our products, providing detailed information on indications, usage, safety, and prescribing guidelines.
Important Product Updates
Latest product information, product recalls, corrections, safety communications, and current supply status.
Product Security
Protecting patients means protecting products. We maintain rigorous cybersecurity protocols, and our suppliers and partners uphold our Standards for Baxter Suppliers to ensure secure, reliable care delivery.
Adverse Event and Product Complaint Reporting
We place the highest priority on the safety and efficacy of our products. If you want to report an adverse event experienced with a Baxter product, or submit a product quality complaint, please use the contact details and portals below. We are legally obliged to collect adverse event reports and, where appropriate, report them to the health authorities. For this purpose, we will collect your personal data. Go to Pharmacovigilance Privacy Statement to read how your personal data will be processed.
Corporate Headquarters
1-224-948-1812
Local
Patient Safety
To report an Adverse Event, please contact Patient Safety in your country.
1-866-888-2472 or 1-224-948-1844
United States
1-877-372-5465
Canada
[email protected]
United States
[email protected]
Canada
Report a Product Complaint
To report a product complaint, please use our portal.
Do you have another product support need?
We’re here to help. If you need additional assistance with Baxter products, please reach out through our Contact Us page.